Ease of Use
Brilliant Earth’s diamond section will greet you with their collections: you can search for diamonds, browse through their lab created diamonds, create your own ring, and view recently purchased items by other customers. Inside the diamond search page, you will be greeted with their filtering tool, and you can choose to filter the list by shape, price, carat, cut, color, and clarity, among other advanced criteria like symmetry, fluorescence, and length to width ratio. You can compare items and view their technical specs side by side.
You won’t be able to see the actual diamond piece in the product page, but there is an illustration showing its table, girdle, culet, and depth. You can also see a top view of the diamonds facet, and its size when placed on a specific hand size. The origin of the diamond is indicated as well, together with a brief background. They also show more detailed information about the carat, cut, color, and clarity, and some must-know factoids about these criteria.
Here Comes the Bride
For engagement and wedding rings, Brilliant Earth offers pre-made sets not only made with diamonds, but with vintage and gemstone pieces as well. Their engagement ring pre-set offers still give you the choice of metal setting and carat value, with prices depending on your choices. Meanwhile, wedding rings can be sorted by precious metal, wedding rings styles and accents, eternity style, contoured bands, price range, and design style. Ring settings include platinum, 18k white and yellow gold, 14k rose gold, and palladium, while designs can be classic, antique, nature, modern, and sapphire.
Bring Your Style to the Equation
Brilliant Earth lets you create your own diamond piece, whether it is a ring, earring, or necklace. Choosing a diamond lets you pick the shape and range of the 4Cs of the stone, and set a price range as well. The setting lets you choose the metal and setting and design style, and you can opt to show matched sets to have an idea on your own pair. Once you have a chosen item for both fields, you can then select a ring size- they have a guide to find the right size for any finger. The checkout page will then show you a summary of your order, and the shipping details with the estimated date of delivery.
Brilliant Earth accepts all major credit cards, PayPal, and bank and wire transfers for payment. For Wells Fargo Jewelry advantage card holders, they extend a 0% interest plan if the order amount is fully paid in 12 months. The offer is subject to credit approval, and there will be a minimum monthly payment requirement for each month. They also offer layaway payments- an initial downpayment is required, then monthly payments thereafter. This applies for both US and international orders, and any sales tax will be calculated based on the current tax rate on the date that the order ships.
With free shipping for orders in the US, Canada, and Australia, you can focus your money on the jewelry itself and not have to worry about shipping fees. The package is fully insured for the full value in case of any loss or theft in transit. They also require a physical business or home address and a signature to claim the delivery, so you can be sure that the package will end up in the right hands. For any reason, if you want to have the item returned or exchanged, you can do so within 30 days from the date of purchase- they will shoulder the shipping fees for this as well.
International orders are accepted, but taxes and duties from the local customs office would have to be shouldered by the customer. Their international ordering policies also apply- you can learn the specific terms and conditions for this by contacting their support team.
Earth Friendly Business
One thing about Brilliant Earth is that they strive to provide earth-friendly and conflict free diamonds to their buyers. They do this by making sure the diamonds that they acquire were not used to finance rebel movements against recognized governments and that they originate from pure, ethical sources such as mines that adhere to strict labor, trade and environmental standards. They even recycle gold and platinum making them as good as freshly mined ones. The packaging that Brilliant Earth uses is also environment friendly as they use all wooden materials.
If the history and methods of how a diamond was acquired matters to you as a buyer, then Brilliant Earth is a worthy retailer.
Brilliant Earth’s customer service section gives a lot of information about order processing, services, shipping, returns, payment options, warranties, and many other topics which can give you a clear view of their processes. If you need to contact their support team, you can do so by live chat, call, and email. You can also follow them on Facebook, Twitter, Pinterest, Instagram, and Snapchat for the latest news and updates.
What's the Verdict on Brilliant Earth?
Brilliant Earth Review 2020 – Conclusion
Brilliant Earth has some pretty competitive offers and customer-centered policies like a lifetime warranty, free shipping and returns, a 30-day return period, as well as a jewelry with the details chosen by the buyer. They also offer financing options and layaway plans to help you be able to purchase the diamond set that you like without leaving a big burden on your pockets. There may be some difficulty in visualizing their diamonds since they do not have actual photos of the product, but they do supply enough information and a detailed illustration to remedy this quibble. For earth-friendly and ethical diamonds, Brilliant Earth is your best bet.