Ease of Use
One noticeable detail about Diamond Delight’s website is its simplicity- it doesn’t flood you with offers or populate the page with all of their offers. It is safe to say that the shopping atmosphere is relaxed, and you won’t easily get distracted with ads and other messages while browsing.
Inside the product page, you may be a bit disappointed to see that their filtering options are very limited, only having price, metal karat, and metal color for rings. Other stores give you a variety of criteria to sort the list, like the four Cs, fluorescence, intensity, and other specifications. Moreover, you won’t be able to see more extensive information on the items, as they only focus on the stone’s four Cs, as with the metal carat and color. The stone’s certificate is not available for viewing too, another missing detail from their product page that is readily available in others.
Aside from diamond rings, they also offer earrings, necklaces, and bracelets, although you may want to lower your expectations when it comes to the number of selections- they are far more inferior when compared to more popular and established online diamond retailers.
They only accept orders from US and Canada, and have yet to extend their reach to other countries. They are lagging behind in this aspect from the competition, since other stores are able to accept orders from any point of the globe, and can even extend free shipping in the process.
Payment and Shipping
Diamond Delight accepts all major credit cards, PayPal, and wire transfer as forms of payment. Their website is registered with Digicert and makes use of SSL encryption to keep sensitive information under lock and key. Shipping comes without any costs within the continental US, and is fully insured in case of loss in transit. Packages are usually delivered within 2 to 3 business days after the order processing is completed.
All diamond jewelries purchased from Diamond Delight are under their lifetime warranty for any manufacturing defects. Unfortunately, there is little information about the details of the warranty, so not much is known on how to claim the offer. Nevertheless, you can always reach out to their customer support to know more about this.
Returning the Items
They have a 30-day period for customers who would like to return their items, as long as it is in its original condition with the packaging and inserts intact. Let their support team know about your request and they will be more than happy to guide you through the return process. You will have to shoulder the shipping fees for this task, though, and they highly advise customers to insure the package for security.
The Diamond Delight Collection
Aside from their ring and jewelries, Diamond Delight has a number of accessory collections under their roof. These include the Floral Collection, filled with flowery designs in charms and earrings, the Cheers Collection, consisting of gorgeous necklaces with a moving centerpiece diamond for its pendant, the Mother’s Day Collection, the Miracle Diamond Collection, consisting of combined pearls and diamonds, the Golden Twist Collection, with both silver and gold metals intertwined, and the Emotion Collection, which spells out different positive words in both bracelet and necklace form.
Diamond Delight severely lacks in this department- despite housing a help center, it contains very little information, with topics restricted to the company, their conflict diamond policy, shopping online security, and diamond education. Their FAQ page consists only of a little over a dozen questions, although they do focus more on the buying process. To get ahold of their support team, you can send them an email, or call their phone line. Their lines are open from Monday to Friday, 9AM to 6PM EST. They also have social media accounts that you can connect with in Facebook, Twitter, Pinterest, and Google+.
What's the Verdict on Diamond Delight?
Diamond Delight Review 2020 – Conclusion
Diamond Delight has a long, long way to go before being able to have a competitive stand with the best online stores in the market. Although they do have the usual standards like a refund policy, a lifetime warranty, and compliance to the Kimberly Process, their limitation do carry a heavy weight in dragging them down. Shipping is available only to the US and Canada, there are no offers for a custom jewelry piece, far fewer choices, product pages with fewer details… there truly are many drawbacks to their shop. You may want to check out other stores first, but if you have your eyes set on a specific piece in their racks, ordering from them is a pretty straight-forward process.