Comparakeet » Best VoIP Services » Broadvoice Review

Ranking

6^th in Best VoIP Services

Rating

8.5/10

Price

$8.33/moSee Better Options

What's the Verdict?

A Must TrySee Alternatives

Broadvoice Review 2020

Item: Broadvoice
Rating: 8.5
Author: Jonathan Kerns

Consider the oddities of your Plain Old Telephone System (POTS) that is now quite old, boring and flat and yet charges you an arm and a leg for international calls and other features. Now take a look at Broadvoice’s sophisticated virtual phone system wherein you have a personal receptionist for your home or your office that will manage your telecommunication needs, at a fraction of the cost, with no added expensive hardware, and gives limitless international calls. Sounds too good to be true? Well, just know that Broadvoice can make it happen.

See Our Other Top Picks

Jonathan KernsFebruary 24, 2019

Pros

Reduced Phone Bill – Broadvoice offers residential plans for as low as $8.33 and the promise of 70% in savings on phone services for businesses.
Take your phone with you – You can now use your cell phone with your home number no matter where in the US and Canada, allowing you to avoid forwarding costs from your phone service carrier.
Guarantee – If after a month and you are not satisfied with the service, you can downgrade or cancel and the cost to you will be refunded.
Calling Features – The plans come with 60 minutes of international calling and free calls to Puerto Rico and Canada.
Business Solutions – They are a leading provider of hosted voice, data, unified communications and SIP Trunking options service in the US.
Cloned Phone Line – Regardless of the plan you choose, you can use two phones independently with the same line.

Cons

Limited Availability – Broadvoice service is only currently available in the US and Canada.
No Conference Calling – Only 3-way calling is available.
Additional Fees – There are added fees for 411 Directory assistance and Toll-free numbers.
Online Info – Business plans pricing are not listed online.

How it works

Broadvoice is a Voice Over Internet Protocol service that connects your regular phone to the Internet rather than through traditional phone lines. The result is that you’ll have a pumped up version of your home or office phone that will have you spending much less, for a higher quality of service in terms of clear audio and an organized and seamless communication system.

The process, in simple terms, will go like this: A Broadvoice box or adapter will be hooked up to your phone base unit and Internet connection. You can then be mobile and continue to enjoy the service, even go on that extended vacation, when you connect with the Broadvoice app on your cell phone. This allows you to keep your number and receive and make calls normally. But Broadvoice does not only specialize in residential VoIP service. Imagine this on a bigger scale to suit the needs of businesses. Broadvoice can do all this and more.

Business Solutions

Running a business is now more complex as companies need to integrate the growing number of employees, satellite offices, people working from home, and a growing list of devices. The old style used to be all on the shoulders of a single phone system under the watchful eye of an expensive IT department which is too costly to maintain, with even some equipment going obsolete. It’s almost close to impossible to keep everyone connected.

Cloud PBX: This Broadvoice’s solution. It offers unified communication where employees can communicate and collaborate anytime, anywhere, using any device. With the Broadvoice Cloud PBX, everything is in the Cloud: phone service, email, IM, presence, voicemail, monitoring devices, just to name a few. The Cloud keeps it into one simple and scalable platform.

Cloud PBX has premium features that include a digital receptionist to receive and dispatch calls, the ability to record inbound and outbound calls, virtual fax service, and audio conferencing, among others.

SIP Trunking: This lets you do away with traditional phone lines as Broadvoice’s VoIP technology allows you to use your existing Internet or internal communication system to access the Internet and outside phone lines.

Pricing

Broadvoice has service plans that meet every different need and budget. The domestic plans both have pre-pay and contract deals. There’s a customer-friendly 30-day refund and if you absolutely need to cancel the service, it will vary depending on how long you have had the account. Domestic plans include free calls to Canada and Puerto Rico. This is something that not all VoIP services offer. Not to mention the one-hour free international calls per month.

The international plans all have unlimited minutes and vary in terms of number of countries serviced. Consider the countries included in each list first before committing to a plan.

Residential Domestic Calling: Pay only $8.33 a month (prepaid one year in advance), Monthly $9.95 a month (a full year commitment or contract), Pay As You Go $19.95 a month (no commitment)
Residential International Calling: World $19.95 a month (28 countries within reach), World Plus $24.95 a month (call 75 countries), World Premium $49.95 a month (call 87 countries)

Customer Support

Broadvoice has an available support staff 24/7. Options for assistance include email support, live chat, and an on-call in-the-flesh technician for live help. And since they serve the greater US and Canada, it’s a selling point for them to point out that, when you call, you’ll be talking to someone who’s not overseas.

What's the Verdict on Broadvoice?

A Must Try

Broadvoice Review 2020 – Conclusion

Broadvoice is gaining ground in terms of recognition as a solid VoIP service provider. They draw in both residential and business owners with their unique offerings and calling plans. Broadvoice provides some very practical and useful service options with their portable ATA adapter. While Broadvoice may not have all the calling features such as conference calling (which is integral to a lot of businesses nowadays), they do offer all the phone features for an Internet phone service provider. The Broadvoice box is portable so you can take the service with you anywhere. They can even accommodate your own adapter if it’s compatible with their service. The cloned line feature that allows two phones to operate on one line, and their bandwidth saver feature indicate that Broadvoice’s main goal is to maximize the phone’s potential, provide alternatives and ensure savings for the customer. That’s a true winner in anyone’s book.