Pricing and Features
SingleHop pioneered the automation of bare metal server deployment back in 2006, and that commitment to quick, automated service remains the hallmark of this provider’s dedicated server hosting plans. The company offers great hardware specifications, some reasonable prices, and comprehensive customer support to deliver customers an experience distinguished by incredible ease of use.
Like some other providers, SingleHop’s server line-up takes an “a la carte” approach when it comes to configuration. You start from a baseline set by one of three categories: single-processor quad-core, single-processor (dual-capable) quad- or hexa-core, and dual-processor quad- or hexa-core. All three categories feature a minimum of four cores for their CPUs, 8 GB for their RAM, 500 GB of disk space via SATA drives, and 10 TB of bandwidth. Prices range from a relatively low $129 per month all the way up to $329 per month for the highest tiers, though you should note that these don’t include the additional fees you’ll be incurring if you opt for any server management services.
To get a better sense of the specifications on offer, let’s look a bit more into each category. At the lowest price point, the single processor quad-core series will give you an Intel i5 processor with four cores running at 2.8 GHz, 16 GB of RAM, and 1 TB of disk space. Paying extra to go up one or a few tiers will get you Intel Xeon processors, but be sure to inspect the accompanying specifications as some higher-priced plans drop to a default 8 GB of RAM and 500 GB of disk space despite the jump in processing power. At the series’ most expensive tier, going for $209 monthly, you get a hexa-core Intel Xeon E5 processor, 32 GB of RAM, and 1 TB of disk space. Across all tiers, 10 TB of bandwidth comes standard.
The next category, single-processor (dual-capable) quad- or hexa-core, you’re looking at prices ranging from $219-$229. The baseline Intel Xeon quad-core tier gives you 32 GB of RAM, 1 TB of disk space, and 10 TB of bandwidth. The two other tiers, which boost you to hexa-core Intel Xeon processors, nevertheless bring your disk space and RAM down to 500 GB and 16 GB respectively. Again, be careful, as higher prices don’t necessarily mean maximum specs on all fronts when it comes to SingleHop’s plans.
The last category, dual-processor quad- or hexa-core, starts at $269 and goes up to $329 per month. You get Intel Xeon processors ranging from a total of 8 cores up to 16, with RAM ranging from 16-64 GB, and storage going from 500 GB up to 8 TB total. Like the other categories, you get a mix of specs here: at $269, for example, you get 8 total cores on a dual Intel Xeon 5520 setup, with 64 GB of DDR3 RAM and 8 TB of storage; by contrast, at $299, you get dual Intel Xeon E5-2620v2 processors with 16 GB of DDR3 RAM and 500 GB of storage. Bandwidth holds steady at 10 TB for all options.
Regardless of the server configuration you choose, SingleHop can also offer you server management services. There are also three basic options here: self-managed, co-managed, and fully managed. You have the flexibility to select where exactly on the spectrum you’d like to sit: these categories don’t designate pre-designed bundles of services, so you can select each service you’d like to delegate to SingleHop and pay the corresponding fees for those. If you’d rather not choose individually, though, SingleHop does offer pre-made managed plans ranging from $269 to $419 (already including prices for the servers themselves).
What SingleHop emphasizes, though, is the ease with which you can oversee and make all of these decisions, thanks to the company’s unique LEAP user panel. SingleHop has automated the process of designing, deploying, and managing servers, and the LEAP panel is where you get to control that whole process. The clean, intuitive interface serves as a centralized solution where you can do everything from deploy servers to monitor network activity, and even check on your SingleHop billing details or the progress of your support inquiries. This is an incredibly useful tool, since you’ll only have to go to one place instead of hopping around different channels to take care of various aspects of server management.
This comprehensive, streamlined approach is reflected in the company’s Service Level Agreement and ServiceFirst guarantees. The company offers 100% guarantees on both network and datacenter infrastructure uptime, a 3-hour maximum guaranteed wait time for dedicated server deployment, a 90-minute maximum guaranteed limit for hardware replacement, and various response time guarantees for customer support (which will be discussed more below). What’s more, real-time status monitoring and an “SLA Report Card” are built in to the LEAP user panel, so you’ll find it easy to keep the company accountable and file claims on these SLA guarantees.
SingleHop boasts of its ServiceFirst customer support plan, backing their SLA guarantees with fully certified staff that can respond to inquiries 24/7. The SLA itself stipulates a maximum first-response time of 1 hour for customers’ support tickets, as well as maximum update times of 2 hours and maximum senior staff response times of 90 minutes. The support ticket system is integrated into the LEAP panel, though you can also contact the support team through live chat and phone. Aside from this, the company maintains a comprehensive Resource Center, and it keeps customers updated about various aspects of system status in real time through its website.
What's the Verdict on SingleHop?
SingleHop Dedicated Hosting Review – Conclusion
There are some snags when it comes to SingleHop’s offered services: differences in hardware specifications across various plans are occasionally confusing; the company’s managed server offerings are middle-of-the-line in terms of price and features, with some competitors giving lower prices for comparable setups. However, SingleHop does offer you the flexibility to customize your selected dedicated hosting plan to suit your needs and budget. While not the absolute top-of-the-line, the hardware configurations for the company’s servers are nothing to sneeze at, and it does stand out by giving you the option to use Windows instead of the industry-standard Linux for your servers. If you’d like to have full control over your servers, with none of the hassle, then SingleHop is definitely worth a try.