Uptime Guarantee
Website uptime is very important as you could lose hundreds of dollars of service and business thanks to a few minutes of downtime. LiquidWeb provides a great way to avoid this by powering their customer servers with four world-class data centers which they personally run and manage. They, like other providers, guarantee 100% uptime for their clients, but they do it a little differently than the rest. LiquidWeb will credit your account 10x the times of the downtime you experience. If your website goes offline for 1 hour, your account will be credited with 100 free hours of web hosting. So even if on the small chance your servers go down, LiquidWeb compensates you generously.
Proactive Monitoring
LiquidWeb’s Sonar Monitoring team is a dedicated group of technicians whose sole purpose is to ensure service dependability and instant problem resolution. They key is immediate response, reduced downtime, and resolution of problems before the customer becomes aware of them.
13th Place7.8 out of 10Pricing and Features
LiquidWeb’s fully managed VPS service is managed through different pricing tiers that are divided into five options based on power features and flexibility that clients need. They’re divided between 1GB RAM, 2GB RAM, 4GB RAM, 8GB RAM, and Larger Plan VPS options. It’s important to note that their pricing per tier doesn’t have a fixed rate and are not bound by contracts. They all start at a certain baseline amount, perhaps due to the add-on options customers can tweak according to their needs. Essentially, they come with basic (but powered) features customers can build on at will.
The Storm Platform
The VPS hosting solutions have the options of a dedicated server, combined with obtainable features offered by LiquidWeb’s Storm Platform. This is the next frontier of server hosting, where the ability of cloud servers are managed on hardware directed towards each customer for more flexibility. This makes automatic migrations and provisioning, instant scaling, API access, and daily billing all possible.
They use Solid State Drives (SSD) in a RAID configuration which give fast and secure storage and backups. LiquidWeb also provides their registered Storm Firewall protection so their customers can rest easy. LiquidWeb’s customers have the flexibility to use different set of features in real time, and even pay for the day.
More options are available in cPanel or WHM for Linux users, and even Plesk control panel for Windows users. All plans are inclusive of 24/7/365 support, advanced service monitoring, performance optimization, proactive network monitoring, software support, free domain and SSL certificates, among others.
Furthermore, LiquidWeb guarantees 100% Network and Power Uptime, network and infrastructure remedy service-level commitment, and hardware replacement promise in 30 minutes.
Here is a more detailed breakdown of their VPS packages for Linux servers:
| Storage | Bandwidth | RAM | CPU | Option for Windows/Linux | Price | |
|---|---|---|---|---|---|---|
| 1st Tier | 50GB SSD | 5TB | 1GB | 1 | No | $50/mo |
| 2nd Tier | 100GB SSD | 5TB | 2GB | 1 | Yes | $79/mo |
| 3rd Tier | 150GB SSD | 5TB | 4GB | 2 | Yes | $139/mo |
| 4th Tier | 300GB | 5TB | 8GB | 4 | Yes | $219/mo |
They also have larger plans for those whose needs exceed the current offerings. These are for extreme power users who want up to 20 cores CPU, up to 1.6TB SSD Disk Space, an option for Linux or Windows platform, and up to 256GB RAM.
Alternatively, if you need Windows-based servers, LiquidWeb also has them on tap. Here is a quick breakdown of their prices:
| Storage | RAM | CPU | Price | |
|---|---|---|---|---|
| 1st Tier | 100GB SSD | 2GB | 1 | $99/mo |
| 2nd Tier | 150GB SSD | 4GB | 2 | $159/mo |
| 3rd Tier | 300GB SSD | 8GB | 4 | $239/mo |
| 4th Tier | 600GB | 16GB | 4 | $409/mo |
You can also choose between self-managed, core-managed, or fully managed Windows servers. The first two will not cost you anything, but the fully managed option will cost you an additional $10 per month.
Customer Support
LiquidWeb has some of the best customer services available as they sport their Heroic Support team. They provide 24/7/365 live chat, telephone and ticketing support making sure you are able to reach a LiquidWeb staff or technician at anytime of the day. They take this feature up a notch by guaranteeing a response within a specific amount of time, namely, 59 seconds for live chat and telephone inquiries, and 30 minutes for ticketing support. Should they fail to respond within the specified period, LiquidWeb shall credit your account with 10x the amount they failed to respond. This multiplier effect will ensure quality support and immediate attention to customers.
What's the Verdict on LiquidWeb?
LiquidWeb SMB Hosting Review 2020 – Conclusion
The adage, to see is to believe certainly applies to LiquidWeb’s hosting solutions. They’re kind of unbelievably good. They provide a powerhouse of features, software and hardware, matched with their own brand of Heroic Support team of engineers and technicians unrivaled in the industry. That said, the expensive prices mean that not a lot of small businesses may have the budget to enjoy their services. Plus, their starter VPS plans are not as robust as other providers’ offerings, despite the premium prices. But if you can spare the cash, then LiquidWeb is definitely a good choice.
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