Pricing & Features
Site5 offers 3 different hosting plan options to choose from, each comes with different billing options at affordable pricing. The hostBasic plan of Site5, for instance, allows for only 1 website, offers unmetered disk space and bandwidth and is good for about 10,000 website visits. This costs $5.95 a month for a 1-year subscription and $4.95 a month for a 2-year one.
If you would need more than one website then the hostPro plan could be the one for you. This allows unlimited websites, and, again, unmetered bandwidth and disk space. Site5 says this plan is good for around 25,000 visits a month. This will cost you $10.95 a month for the monthly term, but if you opt for an annual subscription, it will only cost $9.95 a month. Meanwhile, if you go for a 2-year term, the price will become $8.95 a month.
Finally Site5 has their most premium subscription, the hostPro+Turbo. This has the same features as the hostPro plan but comes with additional premium support and a free dedicated IP. According to Site5, this plan is good for high volume traffic of up to around 100,000 visits a month. Costing only $11.95 a month for a 2-year subscription, $12.95 and $13.95 a month for 1-year and 1-month subscriptions, respectively.
All these subscriptions come with a 30-day free trial, which is a great way to learn about their service and to see if it is what you are looking for in a web host. The best way to learn about a product is to try it out for yourself, and Site5 lets you do just that without any risk at all. They also provide a 45-day money back guarantee.
One of the best features of Site5 is that they allow you to choose the location of your server. They have over 21 different locations to choose from, so you can choose the most optimum location for your website. Full disclosure, when writing this review, they only had one option available to choose from: US Central. Maybe this was a glitch on their part or something – who knows.
Beyond that, Site5 customers also get free migration services, nightly backups, eCommerce features, one-click script installs, unlimited email accounts, DNS support, and more. And the great thing about this is that you can enjoy these features regardless of your chosen subscription plan.
Site5 offers quite a few guarantees with their service, some of which you would greatly appreciate them having as it lets you have a better experience with a web host. They have a 100% satisfaction guarantee backed by the aforementioned 45-day money back option, so you can get a refund if you find their service unsatisfactory.
They also have a 99.9% uptime guarantee and if they don’t make good on that, Site5 credits user account with pro-rated amounts depending on the downtime they have experienced.
- 100%-99.9% uptime: No credit
- 99.9%-99.5% uptime: 5% credit
- 99.5%-99% uptime: 10% credit
- 99%-98% uptime: 15% credit
- 98%-95% uptime: 25% credit
- Less than 95%: 100% credit
Finally, they have a 6-hour support guarantee. Not that it takes 6 hours to get a reply as Site5 averages minutes in serving a reply. They do however, guarantee a reply to your support ticket within 6 hours or they credit your account with $1 if they fail to do so.
What's the Verdict on Site5?
Site5 SMB Hosting Review 2020 – Conclusion
Overall, Site5’s service is weighed down by inconsistent uptime and expensive renewal rates. It also doesn’t help that hostBasic subscribers are locked out of month-to-month terms, as well as the ability to add domains (though admittedly, this isn’t that big of a deal). The good news is that the pros are pretty great: you get unmetered disk space and bandwidth across the board, you can choose which server location to utilize, pages load slightly quicker than the average, customer support is excellent, and you get 30-days free trial AND a 45-day money-back guarantee. So if you can live with the downsides, then there is definitely a lot to like about Site5’s shared hosting services.