Features
TMDHosting is just like most hosting providers out there. In short, there is nothing here that you haven’t already seen before. Not that that’s bad – at least, not entirely. In fact, the company provides a lot of essential features across all plans. This means you get unmetered storage and bandwidth, plus unlimited parked domains and subdomains, unlimited MySQL databases, unlimited email accounts and even free domain for life, whichever plan you choose to go with. One of the notable differences between plans is the number of websites you can host. So if you are a startup, and one website is enough, then the Starter plan should do just fine.
9th Place7 out of 10Beyond that, TMDHosting also provides quick Magento installation and/or transfer, along with a host of other applications. They also provide free installation of templates, which their technical support team will assist you with, and even free updates. In terms of security, TMDHosting provides daily backups, SpamExperts, a web based firewall, and Wildcard SSL. Take note, however, that if you need private SSLs, this does not come free for any of their plans, nor do they provide a dedicated IP or toll-free numbers. On the bright side, if your business is more used to a Windows hosting environment, TMDHosting provides that option.
Performance
TMDHosting is one of the few providers that offer a Magento-optimized hosting environment. What’s more, they use SSD storage in order to provide better performance. On paper, it sounds very promising. In reality, however, it’s a mixed bag. When everything works at it should, both uptime and speed are excellent. Unfortunately, many people have complained about the rather hit or miss reliability of TMDHosting – where sudden downtime and slowdowns occur on a prolonged basis. While this doesn’t seem to be a universal issue, enough people have experience this that it should be noted as a legitimate concern.
Pricing
TMDHosting offers three Magento hosting options for you to choose from: Starter, Business and Professional.
- Starter, at only $2.85 per month, is great for those on a budget.
- The Business plan, meanwhile, will set you back $5.85 per month.
- The Professional plan will cost you $12.85 per month.
Take note, however, that the posted prices are for the longest terms, which means you would pay for 36 (for the Starter) or 24 months upfront (for the other two plans). If you go for the shorter terms, then you would have to pay more. You can also get add-ons, such as SiteLock or domain privacy, but these would cost you more, so it these are not advisable for those on a budget.
Customer Support
TMDHosting’s customer support is lackluster, for the most part. If you need to get in touch with a representative, you would have to contact them via ticket submission. They do offer phone or live chat, but that is reserved for sales inquiries and not technical support. A ticketing system is not an inherently terrible way of providing technical support to customers, but because of the lack of live, one-on-one options, customers are forced to wait before their issues are resolved.
The company claims that the support response time is usually 15 minutes, but that doesn’t seem to be the case all the time. In fact, there have been numerous customers who have waited beyond the 15 minute mark to get a response. Still, TMDHosting does provide a good assortment of self-help options to balance things out. You can peruse a tutorial center that contains lots of how-to articles, and a vast knowledgebase (which also doubles as their community forum).
What's the Verdict on TMDHosting?
TMDHosting for Magento Review 2020– Conclusion
On the surface, TMDHosting’s Magento hosting services are quite compelling. Everything is run on a Magento-optimized server, powered by SSD storage, for better performance, and installation of the eCommerce platform is a breeze. The company is also generous when it comes to certain features, giving users access to unmetered storage and bandwidth, regardless of which plan they are subscribed to, for instance. In addition, you also get a free domain for as long as you keep using their services.
Unfortunately, their day-to-day reliability is hit or miss, where sudden downtimes and slowdowns are not uncommon. It also does not help that advanced features that can enhance your Magento store are either behind a paywall, or completely absent from the service. Plus, customer support could use a lot of improvements. Because of these shortcomings, it’s hard to wholeheartedly recommend TMDHosting specifically for hosting a Magento website. But if you do decide to go for it, they do have redeeming qualities, and at the very least, you have 60 days of risk-free service.
2 Comments
Thanks for sharing this review, Did you ever try Cloudways Magento hosting? I would request to please test their services and write something about their service.
Hi Alex,
Thanks for the suggestion! We’ll look into it. In the meantime, we have reviews of Cloudways’ other services that you might want to check out: