The Sumotext Platform
Beyond the basic text marketing functions, the Sumotext platform is loaded with dashboards, real-time reports, and other utilities that are specifically crafted for segmentation, personalization, targeting, and location. Moreover, their management tools, which are some of the easiest to use and most comprehensive in the industry, have been designed to seamlessly integrate with their APIs and external data sources.
One thing that you will notice the first time you arrive on Sumotext’s website is the fact that they do not have a dedicated pricing page that clearly lays out the different plans and their corresponding prices as well as the included features. While at first this might confuse or perhaps turn off some potential customers, digging a bit further into their website reveals that this lack of any readily displayed pricing information is due to the fact that you need to call the company in order for them to discuss with you your businesses needs so they can create a custom proposal that fits your business. Not every business is the same, as are their needs, so Sumotext’s approach to create custom plans just for your business is indeed a great alternative to preset plans and pricing. One thing worth noting: they have a 14-day free trial so you can at least get a small taste of what they have to offer.
As far as features go, Sumotext certainly does not disappoint. This text message marketing service allows you to set up auto responders so your customers that opt-in to your SMS campaigns will automatically get a welcome or acknowledgment message, for example. You can also initiate polls\ voting, and even survey campaigns to instantly get customer feedback. As an example, a restaurant can utilize polls in order for restaurateurs to gauge just how popular their new dish is. In addition, surveys also let you pose follow up with different questions depending on a contact’s response. You can also start contests so you can further engage and, eventually, retain customers. You can also place a web sign up form on your website in order to collect customer information such as contact number, name, and address. You also have the option to set up the forms in such a way that they collect as little or as much information about your target audience. In addition, any data that you collect from these web opt-in forms can be used in any future text campaigns. You can, for example, insert a contact’s name into the body of your messages for a more personalized touch. As for short codes, you can either choose to use the default shared short code or ask for their assistance in order to get an assigned short code. Finally, all inbound messages are completely free, while outbound messages are not.
As far as customer support goes, Sumotext’s is fairly solid. It does not have live chat like a few SMS marketing services do but you can contact their support team via phone and email. Moreover, they also provide numerous video tutorials and, while these are not comprehensive by any stretch of the imagination, they do offer a good jumping off point for anyone who wish to learn the basics of the platform.
What's the Verdict on Sumotext?
Sumotext Review 2020 – Conclusion
Are you tired of stumbling upon text message marketing services that lack in features or carrier coverage? Sumotext provides a comprehensive set of features, excellent reporting tools, incredible campaign management, and worldwide coverage. This is considered as a heavyweight in the text message marketing industry, and with good reason. Check out Sumotext now! They have a 14 day free trial so you can test out their service for yourself.